Refund Policy

Last Updated: May 28, 2026

1. Introduction

At Cabana Taco, we are deeply committed to delivering fresh, high-quality food and an outstanding customer experience with every order. We understand that issues can occasionally arise, and we want to make sure every customer feels heard, valued, and treated fairly.

This Refund Policy explains your rights and our obligations when it comes to refunds, exchanges, cancellations, and dispute resolution. This policy applies to all orders placed directly through our website at tacocabana.rest, by phone, or in person at our location. If you placed your order through a third-party delivery platform, please refer to that platform's refund and cancellation policies, as those terms may apply.

This policy is governed by applicable consumer protection laws in the United States, including the Federal Trade Commission Act (FTC Act), and any relevant state-level regulations.

2. Eligibility Conditions for Refunds

We evaluate refund requests on a case-by-case basis, taking into account the nature of the issue and the circumstances surrounding each order. You may be eligible for a full or partial refund under the following conditions:

• Your order was incorrect — meaning you received items different from what you ordered.
• Your food arrived in an unsatisfactory condition, such as being spoiled, contaminated, or significantly different in quality from what was described.
• Items were missing from your order upon delivery or pickup.
• Your order was never delivered, and delivery confirmation cannot be verified.
• A duplicate charge was applied to your payment method for the same order.
• A technical error during the checkout process resulted in an unintended or accidental order.
• Your order was significantly delayed beyond the communicated estimated delivery or pickup time, and you no longer wished to receive it.

Refunds will not be issued solely based on a change of mind after an order has been prepared or dispatched.

3. Timeframes for Refund Requests

To ensure we can investigate your concern properly and provide an appropriate resolution, all refund requests must be submitted within the following timeframes:

Requests submitted outside of these windows may be declined. However, we encourage you to contact us regardless, as we handle each situation with fairness and reasonable discretion.

4. Non-Refundable Items and Situations

While we strive to accommodate our customers whenever possible, certain situations and items are not eligible for refunds:

• Consumed orders: If a substantial portion of an order has been consumed and the complaint is not related to a verifiable quality or safety issue, a refund will not be issued.
• Customization errors by the customer: If you selected incorrect options, add-ons, or modifications during ordering, we are not responsible for the resulting outcome.
• Change of mind: Refunds are not available simply because you changed your mind after the order was confirmed and preparation began.
• Delivery address errors: If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, no refund will be issued unless the item is returned to us in satisfactory condition.
• Third-party platform orders: Orders placed through third-party apps or delivery services such as DoorDash, Uber Eats, or Grubhub are subject to the refund policies of those respective platforms.
• Promotional or discounted items: Items purchased using special promotions, limited-time offers, or gift vouchers may not be eligible for a cash refund but may qualify for store credit at our discretion.
• Catering deposits: Non-refundable deposits for catering orders, once confirmed, are not eligible for refund unless Cabana Taco is unable to fulfill the order.

5. How to Request a Refund — Step-by-Step

Submitting a refund request is simple. Please follow these steps to ensure your request is processed as quickly as possible:

1. Gather your information: Before contacting us, have your order number, the date and time of your order, the payment method used, and a brief description of the issue ready.
2. Document the problem (if applicable): If your issue involves incorrect items, missing food, or quality concerns, we strongly recommend taking clear photographs of the items received. This helps us process your request faster.
3. Contact us within the eligible timeframe: Reach out to our customer support team using one of the contact methods listed in Section 11 of this policy.
4. Provide the required information: Include your full name, contact email, order number, description of the problem, and any supporting photos or evidence.
5. Wait for confirmation: Our team will acknowledge your request within 1–2 business days and may follow up with additional questions if necessary.
6. Receive your resolution: Once reviewed, we will notify you of our decision — whether a full refund, partial refund, store credit, or replacement is being offered — and provide an estimated timeline for processing.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account depends on your original payment method. Please refer to the table below for estimated processing times:

Please note that these timelines reflect our internal processing time. Additional delays may occur depending on your financial institution. Cabana Taco is not responsible for delays caused by banks or payment processors once the refund has been issued on our end.

7. Partial Refunds

In some situations, a partial refund may be the most appropriate resolution. Cabana Taco may issue a partial refund in the following circumstances:

• Only certain items in your order were incorrect, missing, or unsatisfactory, while the rest of the order was received as expected.
• The food quality issue affected only part of your order.
• An order was delivered late, but you chose to accept it — a partial refund may be offered as a goodwill gesture.
• A promotional discount or coupon was applied to the original order, affecting the net refundable amount.
• Delivery fees are typically non-refundable unless the issue was caused entirely by Cabana Taco.

Partial refund amounts will be calculated based on the original itemized price of the affected items. Our team will communicate the partial refund amount clearly before processing.

8. Exchange Policy

For in-store orders and certain pickup orders, Cabana Taco may offer an exchange instead of a refund in appropriate situations. Exchanges are handled as follows:

• If you received an incorrect item, we will gladly prepare and provide the correct item as soon as possible, subject to item availability.
• Exchanges must be requested at the point of pickup or dining, or within 30 minutes of receiving a delivery order.
• We are unable to offer exchanges for items that have been significantly consumed.
• Exchanges are not available as a substitute for a refund when the original issue qualifies for a full monetary refund under this policy.

Our staff will do their best to accommodate exchange requests promptly and with a positive attitude. Your satisfaction is our priority.

9. Cancellation Policy

We understand that plans can change. Here is what you need to know about canceling an order with Cabana Taco:

9.1 Standard Orders

• Cancellations must be requested within 5 minutes of placing the order, before food preparation begins.
• Once preparation has started, we are unable to cancel the order, as fresh ingredients are already in use.
• To cancel, contact us immediately by phone at the number listed in Section 11 or via email at [email protected].

9.2 Catering and Large Group Orders

• Catering orders require a minimum of 48 hours' notice for cancellation to receive a full refund of any amounts paid (excluding non-refundable deposits).
• Cancellations made between 24 and 48 hours before the scheduled event may be eligible for a 50% refund or full store credit.
• Cancellations made less than 24 hours in advance are not eligible for a refund, as resources and ingredients will have already been committed.

9.3 Scheduled and Pre-Ordered Items

• Pre-orders or scheduled delivery orders can be canceled up to 2 hours before the scheduled delivery or pickup time.
• Cancellations made after this window may not be eligible for a full refund.

10. Dispute Resolution Process

We sincerely hope that all concerns can be resolved quickly and amicably through direct communication with our customer service team. However, if a satisfactory resolution cannot be reached, the following dispute resolution process applies:

10.1 Internal Escalation

If your initial refund request has not been resolved to your satisfaction, you may request to escalate the matter to a senior member of our team. Please indicate in your follow-up communication that you wish to escalate the issue, and a manager or designated representative will review your case within 3–5 business days.

10.2 Chargeback and Payment Disputes

If you believe you have been charged incorrectly or fraudulently, you have the right to contact your bank or credit card provider to initiate a chargeback. However, we encourage you to contact us first at [email protected], as we can often resolve billing disputes faster than the chargeback process allows.

10.3 Consumer Protection Agencies

As a business operating in the United States, Cabana Taco is subject to the Federal Trade Commission Act and applicable state consumer protection laws. If you feel your consumer rights have been violated and we have been unable to resolve the issue, you may file a complaint with:

• Federal Trade Commission (FTC): www.ftc.gov
• Your State Attorney General's Office
• Better Business Bureau (BBB): www.bbb.org

10.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Cabana Taco operates. Any unresolved disputes shall be subject to binding arbitration or resolved in the appropriate courts of competent jurisdiction.

11. Contact Information for Refund Requests

Our customer support team is here to help. For all refund-related inquiries, please reach out using any of the following methods:

Our customer support hours are Monday through Sunday, during normal business hours. We aim to respond to all inquiries within 1–2 business days.

12. Policy Updates

Cabana Taco reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at tacocabana.rest with an updated effective date. We encourage customers to review this policy periodically to stay informed of any changes. Continued use of our services following any updates constitutes acceptance of the revised policy.